Financial Aid Counselor
Financial Aid Counselor
Position Summary:
The Rollins College Financial Aid Department is seeking a service-oriented Financial Aid Counselor to join their team.
Primary Responsibilities
- Counsels, advises, and awards students and families about financial aid eligibility, application procedures, aid programs, costs, indebtedness, and many other questions.
- Determines breadth and depth of special circumstances within the guidance provided in the federal regulations.
- Use significant amount of discretion in determining award increases, dependency overrides, and satisfactory academic appeal decisions.
- Implements financial aid communication strategies and campaigns to support student recruitment and retention.
- Meets with parents and students to discuss financial aid awards.
- Assists Associate Director with review of tax returns and other verification documents to determine aid eligibility and make awards within federal, state, and institutional guidelines.
- Conducts high school college night presentations and on campus presentations as needed.
- Assists with other financial aid activities such as outreach, reporting, and monitoring.
- Establishes and adheres to appropriate disbursal, recordkeeping, reporting, and verification procedures as well as the data entry function necessary to support the programs.
- Exercises initiative to make recommendations for continual process improvement within the Office of Financial Aid.
- Keeps Director and Associate Director of Financial Aid informed of issues and concerns raised by inquiries; identifies and recommends changes in processes to better expedite financial aid process (both general and student specific)
Minimum Qualifications:
- Bachelor's degree from an accredited college/university.
Preferred Qualifications:
- Experience in financial aid, higher education, student services or related field.
- Demonstrated experience with detailed information and high-quality service to students and families.
Knowledge, Skills, & Abilities:
- Knowledge of institution, state, and federal financial aid regulations and procedures.
- Knowledge of College environment, departments, procedures, and policies.
- Knowledge and practice of organizational and time management skills.
- Ability to use tact and good judgment in resolving work problems and dealing with the public, students, and staff.
- Oral and writing skills sufficient to maintain and update files, logs, reports, and correspondence.
- Ability to effectively communicate with staff and families.
- Critical and analytical thinking.
Work Environment:
- Campus-based, front-facing customer service position, and working in an office environment.
- Flexible scheduling, including evenings and weekends, may be required on an as needed basis. Overtime may be required as needed.
Instructions to Applicants:
To apply, please submit an application and upload the following materials:
- Cover letter (optional)
- Resume
Screening of applications will begin immediately.
Benefits & Perks:
- 25 Days - Paid Time Off (vacation, sick and personal time)
- 10 Days - Paid Holidays
- 5 Days - Paid College Closure Days
- Eligible for Medical, Prescription, Dental & Vision Insurances (within 30 days of hire)
- 100% Employer-Funded Health Reimbursement Account ($125+/month)
- 100% Employer-Paid Short & Long Term Disability Insurance
- Domestic Partner Benefits
- 11.5% Employer Retirement Contributions
- Discounted On-Campus Dining Meal Plans
- Free On-Campus Parking
- Free Access to Campus Amenities (gyms, pools, library, sporting events and more)
- Free Full Tuition for Employees and their Families
- Pet Insurance
- 100% Employer-Funded Employee Assistance Program
- Flexible Spending Accounts
- Award-Winning Wellbeing Programs
- Plus More!
Additional Perks:
- Rollins College is conveniently located on multiple Lynx Bus Routes (Winter Park/Rosemont-9 & Winter Park/Springs Village-23) and within walking distance from the Winter Park SunRail Station
- Local & National Discount Programs, including Winter Park Locations (i.e. shops, restaurants, gift cards, and more)
- Free E-Training Courses & Professional Development Opportunities
- IT Software & Laptop Discounts (Apple, Lenovo, and more)
- College Bookstore Discounts
- Annual Service Awards & Recognition Programs
- Discover what it's like to live in Orlando: Live, Work, Play and Learn
- Plus More!
Rollins offers a competitive salary, along with our generous full-time benefits package! Click here to review our full-time benefits package.
Our Service
Excellence Philosophy:
At Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.
Click here to learn more about our commitment to Service Excellence at Rollins College!
Equal Employment Opportunity:
Rollins College is an equal opportunity institution. Rollins does not discriminate on the basis of sex, disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information, physical characteristics, or any other category protected by College policy or federal, state, or local law for employment and in our educational programs and activities. To learn more about our commitments, visit click here. Any applicant who requires reasonable accommodations for any part of the application or hiring process may contact us by phone or in writing to mailto:humanresources@rollins.edu" href="https://apptrkr.com/get_redirect.php?id=6992464&targetURL=mailto:humanresources@rollins.edu" target="_blank">humanresources@rollins.edu | 407.646.2102.
Employment Eligibility:
All new employees must be eligible and show employment eligibility verification by the first date of employment at Rollins College, as legally required (e.g., Form I-9). Rollins College will require proof of authorization to work in the United States. Further, based on the September 19, 2025, Presidential Proclamation and accompanying guidance from the USCIS and Department of State, the College may not be able to offer H-1B sponsorship. Particularly the College is not able to pay the required fee accompanying new H-1B visa petitions.
FLSA Status:
Exempt
Service Months:
12
To apply, visit https://jobs.rollins.edu/jobs/financial-aid-counselor-orlando-florida-united-states-winter-park-fl
Rollins is the best college in Florida, but don't just take our word for it. See what the experts are saying. Explore all of the ways Rollins is top ranked-from our academic excellence and expert faculty to our unparalleled campus and one-of-a-kind study abroad opportunities.
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